1. Secure Payments
- We accept payment via credit card or PayPal.
- We are unable to process sales on account, nor accept payment via direct bank deposit.
- When you check out your order, the credit card you have entered has a pre-authorisation taken. This is not a charge but a pending transaction, and is for the order amount plus an additional amount up to 15% (capped at $25) to accommodate any variation in the final invoice. The pre-authorisation does not apply to PayPal however we may capture up to 15% additional funds according to the final invoice amount.
- The payment process is completed after your order is finalised.
- To ensure protection of your credit card details, payments are processed using a secure, third party payment gateway service run by Merchant Warrior. This service is PCI-DSS compliant which is the industry standard for secure credit card payments. Any changes or updates to your payment information need to be made via our website to ensure the highest level security is maintained. All credit card details are encrypted and cannot be accessed by our Customer Service Team.
2. Ordering and Purchases
- We only accept orders from that are processed from the on line store, we do not do orders via email or phone.
- Order cut off time is midnight the day before your delivery day.
- You must ensure that all information provided by you in relation to your order is accurate, complete and up to date.
- Please make sure you check your order confirmation carefully as we will not accept liability for incorrectly ordered items.
- Your order confirmation is not your invoice.
- Cancellation of your order can be done until the order has commenced packing. This may be as early as the morning of the day prior to delivery. Once the packing process has started the order cannot be cancelled. All cancellations to be done online.
- We do our best to accommodate late changes to your order. However, once your order has been packed and is in ‘despatch’ we are unable to accommodate any more alterations.
- When you use this website you are responsible for maintaining the confidentiality of your access information and for restricting access to your computer.
3. Pricing and Product Availability
- Pricing of products might vary from time to time because of season and demand.
- We aim to keep our website up to date in regard to availability and pricing. We do however carry a fair quantity of grocery lines and there is a slight time lag in the updating of information.
- On occasion an item you have ordered may not be available. We will do as much as possible that when this occur to let our customers know once its back in stock.
4. Delivery Information
- Unless you live in a security building, we do not require you to be home at the time of delivery.
- If we need access through a security door to deliver your order you will need to be home at time of delivery. If you are not home and we are not able to gain access our driver is under instructions to bring your order back to the warehouse. We will then attempt delivery again on the next available delivery day, if this occurs you will be charged a second delivery fee.
- We send out a text message with a two-hour window before delivery. Please be aware that it could be delays from traffic or other circumstances therefore we will always work towards the stipulated delivery time frame.
- We have the possibility to do 'next day delivery’ as long it is the suburb day run. All other deliveries will follow the dates specified per region and suburb.
- In busy times we will be using third party courier services that will be in the majority of times doing “regional” areas out of the capital city. In general the delivery will take 2 to 6 days depending on distance from capital city. We will keep you posted of the time frame.
5. Returns And Credits Policy
- The Local Basket will always offer a full credit for any item provided that is not of the best quality or has any default identified by our customers. We only kindly ask customers to inform us by sending an email with a photo as soon as possible after receiving their order and within 24 hours. When possible we will deliver a replacement of the item that has any issue or do the credit refund or if it suits a voucher can be issued to be used on the next order. If you do not request a credit or contact us within 24 hours, we reserve the right to refuse a credit.
- If you have ordered an item incorrectly, we reserve the right to refuse a refund.
- We do not offer returns and credits for 'change of mind’ ordering.
- If we have supplied you with an item incorrectly or provided the wrong from picking we will issue a refund and will pick up the incorrect item only, we instruct our drivers to only pick up items that went in error, nothing will be picked up except the item. We will organise the pick up with customer on the next run to your suburb and item should be available for pick up or swap depending which situation,
- Please all claims should be done in 24 hours time frame from when de order has been received.
6. The Use of Promo and Special Codes
- From time to time we offer promotional codes for either new or existing customers.
- All promo codes have an expiry date. Please make sure that you keep track of your promo codes.
- They can be sometimes weekly or monthly promotions.
- Some promotions will be only eligible to be used based on meeting a minimum spend in our site.
- Multiple promo codes will note be accepted.
